Product Terms and Conditions

General WIRELESS Usage Policy

General WIRELESS Usage Policy

To ensure our customers receive a fast, quality and sustainable online experience all the traffic on the network is prioritised by type.

Using traffic prioritisation ensures that critical time sensitive applications, for example streaming, gaming or VoIP have a higher priority and will be fully operational regardless of the load on the network. In addition, by effectively utilising traffic priority management we also reduce the chance of the network becoming congested in the first place.

For further information pertaining to our Bandwidth Priority Profiles and how these relate to our WIRELESS Product Ranges, please read the relevant Knowledge Base article here IH4A reserves the right to amend the General WIRELESS Usage Policy as necessary. This is to ensure optimal performance across our network for the majority of WIRELESS customers.

Business Uncapped Usage Policy

Business Uncapped Usage Guidelines and Acceptable Usage Policy.

IH4A is engaged in provisioning quality services to its customers. To ensure the integrity of the network and to offer customers fair and equal usage across the board, IH4A reserves the right to undertake the necessary steps to prevent excessive usage by the following means:

IH4A may undertake the following action(s) to ensure fair and equal network performance for all customers:

• Adjusting the throughput of the aforementioned service based off the current and

• historic usage of the service.

• Limiting or preventing service through specific protocols and/or ports.

• Continuous excessive usage of a service may result in termination of the Business Uncapped WIRELESS account.

• Any attempt to bypass Shaping Policies may result in termination of the Uncapped WIRELESS account.

IH4A's Business Uncapped solution is a prioritised service, based off available network capacity along with current and historic usage trends.

Legal: The User undertakes to use IH4A’s services in accordance with any restrictions imposed under the following legislation:

• Electronic Communications and Transactions Act 25 of 2002;

• Electronic Communications Act 36 of 2005;

• Regulation of Interception and Provision of Communication-Related Information Act 70 of 2003

All cases of violation of the above Acceptable Use Policy should be reported to abuse@IH4A.za.net

Please Note: IH4A reserves the right to amend the Acceptable Usage Policy for Business Uncapped WIRELESS accounts as necessary. This is to ensure optimal performance across our network for the majority of Business Uncapped customers.

IH4A's Business Uncapped solution makes use of our Gold bandwidth prioritisation standard, for further information pertaining to this please

search the Knowledge Base.

Home Uncapped Usage Policy

Home Uncapped Usage Guidelines and Acceptable Use.

To ensure that all customers have fair and equal use of the Home Uncapped service and to protect the integrity of the network, IH4A reserves the right and will take necessary steps to prevent improper or excessive usage thereof.

IH4A may undertake the following action(s) to ensure fair and equal network performance for all customers:

• Adjusting the throughput of the aforementioned service based off the current and historic usage of the service.

• Limiting or preventing service through specific protocols and/or ports.

• Continuous excessive usage of a service may result in termination of the Home Uncapped WIRELESS account.

• Any attempt to bypass Shaping Policies may result in termination of the Uncapped WIRELESS account.

IH4A's Home Uncapped solution is a prioritised service, based off available network capacity along with current and historic usage trends.

Legal: The User undertakes to use IH4A’s services in accordance with any restrictions imposed under the following legislation:

• Electronic Communications and Transactions Act 25 of 2002;

• Electronic Communications Act 36 of 2005;

• Regulation of Interception and Provision of Communication-Related Information Act 70 of 2003

All cases of violation of the above Acceptable Usage Policy should be reported to abuse@IH4A.za.net.

PLEASE NOTE: IH4A reserves the right to amend the Acceptable Usage Policy for Home Uncapped WIRELESS accounts

as necessary. This is to ensure optimal performance across our network for the majority of Home Uncapped customers.

Shared Hosting Usage Guidelines and Acceptable Use

IH4A is engaged in provisioning quality services to its customers. To ensure the integrity of the network and to offer customers fair and equal usage across the board, IH4A reserves the right to undertake the necessary steps to prevent excessive usage by the following means:

• Due to the nature of a shared web hosting environment, IH4A reserves the right to ask customers to upgrade or correct issues pertaining to upgrade their shared web hosting package, or to correct issues on their shared web hosting package, should it adversely affect the network or server performance for the majority of our hosting customers.

• IH4A reserves the right to upgrade a customer’s Shared Hosting package on the customer’s behalf should the customer’s package be causing degradation of a shared hosting environment which adverserly affects other customers. Reasonable notice will be given to the customer in the form of electronic mail or by way of other communication methods before any upgrade is actioned.

• The IH4A shared web hosting platform is intended for hosting a website with relevant content and function for a personal or small home business without the concern of traffic overages. The use of the service should not be indicative for large scale enterprises or applications where a Dedicated Server or Virtual Private Server would be more suited.

• IH4A prohibits the use of the shared web hosting service disk space to be utilised for purposes other than its intended function: content hosting, personal and small enterprise email and relevant web files.

• IH4A may, at times with reasonable notice to customers, revise or amend its current Shared and Dedicated Hosting offerings relating to price, features, traffic allocations and disk sizes.

IH4A's "unlimited" features on shared web hosting service is not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers.

To ensure service levels on within the Shared Hosting platform are IH4A utilises various methods to protect its subscribers and associated systems from abuse which includes, but is not limited to, the following:

• Excessive SQL Databases: Services with SQL databases larger than 3GB individually, or if a database is deemed to be negatively affecting the shared hosting platform (i.e. if the database uses 200% more resources than our average database, or exceeds a reasonable RAM allocation).

• Excessive inode count: Services with an inode count in excess of 50 000 may result in adverse effect on server performance and it may be deemed abuse at IH4A's discretion.

• Excessive domain, email and FTP services: IH4A does not set specified limits to the domain, email and FTP services, but at it's sole discretion may suspend or deactivate a service should it adversely be impacting the performance of the Shared Hosting environment.

Free domain:

• If a shared hosting package is cancelled within 6 months, the customer is liable to pay for his or her free domain.

Legal: The User undertakes to use IH4A’s services in accordance with any restrictions imposed under the following legislation:

• Electronic Communications and Transactions Act 25 of 2002;

• Electronic Communications Act 36 of 2005;

• Regulation of Interception and Provision of Communication-Related Information Act 70 of 2003

All cases of violation of the above Acceptable Use Policy should be reported to abuse@IH4A.za.net

Please Note: IH4A reserves the right to amend the Acceptable Usage Policy for our Shared Hosting service as necessary. This is to ensure optimal performance across our network for the majority of our Shared Hosting clients.

Website Design

Website Design Terms and Conditions.

With the exception of any Third-Party Materials and Background Technology, the Customer is to be considered the owner of the Custom Website and Customer Content. "Customer Content" means all content or information (including, without limitation, any text, music, sound, photographs, video, graphics, data, or software), in any medium, provided by the Customer to IH4A Networks, "Third-Party Materials" means any content, software, or other computer programming material that is owned by an entity other than IH4A Networks, and licensed by IH4A Networks or generally available to the public, including the Customer, under published licensing terms, and that IH4A Networks will use in the development of or to display or run a Custom Website.

This excludes, without limitation any copywriting, graphic, video, music, sound manipulation to images or video supplied by the Customer to IH4A. The graphics utilized from IH4A Networks graphics library (If requested) are licensed from third-party suppliers OR obtained on a free to use basis. IH4A Networks will provide Customer a limited, personal, nonexclusive, nontransferable license to use the graphics during the term of this Agreement. Upon written request, IH4A Networks will deliver the Customer's source files and database script, if applicable, at a pre-determined price indicated upon request from the Customer for the source code. The Customer will be required to remit full payment of the fees prior to IH4A Networks providing the information via a method agreed up between IH4A Networks and the Customer.

IH4A Networks reserve the right to refuse any material that it deems offensive.

Definitions:

Review 1

Is considered to be entered upon first presentation of the design to the customer. The Review 1 timeframe lasts 3 days at which point, the status of the website will then switch to Review 2. The automatic update of the review status will take place if IH4A do not hear back from the customer

regarding any amendments or changes that the customer wishes to effect. Should we receive communication during this timeframe, IH4A will effect the changes and then present the customer with the modifications at which point the status of the Website will then move into Review 2.

Review 2

Is considered to be the final status a website will be placed in before Deployment. This review status will last 3 days at which point, the customer must communicate any final changes to IH4A to be effected on the website. Should IH4A not hear back from the customer within the allocated

timeframe, we will issue Deployment of the website the next working day outside of the Review 2 period which would then have the status of the website move into the Deployment phase. IH4A will accept the customer's silence as consent to move to the Deployment phase.

Deployment

Is considered to be a final status and deemed to be a live. The customer accepts that billing will commence (pro-rata) from the time the website is considered to be in a “Deployed” status.